Intercom

Community-contributed integration

This integration is community-maintained. Reference: ory/integrates/support-helpdesk/intercom.

Intercom is a customer messaging platform for chat, product tours, and support. You sync Ory identities into Intercom Contacts so chat, support, and lifecycle messaging is identity-aware.

How it works

An Ory Action on registration.after or settings.after POSTs to https://api.intercom.io/contacts with bearer token authentication.

Notable

• Identity verification: an HMAC-based user_hash in the Messenger prevents spoofing of authenticated chat sessions.
• Use the Events API (POST /events) to track specific user actions, separate from contact updates.

Resources

• Intercom API reference
• Intercom Messenger identity verification
• Ory Actions
• Reference: ory/integrates/support-helpdesk/intercom