Zendesk
Community-contributed integration
This integration is community-maintained. Reference: ory/integrates/support-helpdesk/zendesk.
Zendesk is a customer support platform. You sync Ory identities into Zendesk Users with Ory Actions.
How it works
An Ory Action on registration.after runs asynchronously and calls Zendesk's POST /api/v2/users.json with HTTP Basic
(email/token plus API token) or OAuth Bearer authentication. Set external_id to the Ory identity ID.
Notable
- Create Or Update User is idempotent on
external_id. - Rate limits apply per plan, so high-volume sign-ups need batching at scale.
- To show Ory identity context inside Zendesk tickets, build a Zendesk App that calls the Ory Admin API.
