Legal documents
Terms of Service
Read the Terms of Service
Last updated Sep 12, 2026
Read the Terms of Service
These Terms of Service govern your access to, and use of the services and related products provided by Ory Corp and its affiliates (“Ory,” “we,” “us”). Together with any order forms, subscription plans, exhibits, or statements of work, or online subscription or checkout flow (including information presented on Ory’s website at the time of purchase (each, an “Order Document”), these Terms form a binding agreement (the “Agreement”) between Ory and you or the organization you represent (“Customer” or “you”). For the avoidance of doubt, the term “Customer” means only the individual or organization entering into the applicable Order Document and does not include any affiliates unless expressly identified in such Order Document.
By accessing or using the Services, you agree to be bound by this Agreement. If you act on behalf of an organization, you represent and warrant that you have the authority to bind such organization to this Agreement.
Ory provides software, hosted services, support, and documentation as specified in your Order Documents (collectively, the “Services”). Ory may update the Services from time to time. Ory does not guarantee the continued availability of any particular feature.
Certain Ory software is available as open-source under the Apache 2.0 License (“Open-Source Components”). Open-source Components are governed by their own licenses, which apply between the relevant licensor(s) and users of such Open-Source Components. Additional components required for hosted or enterprise features are proprietary and not provided in source code form (“Proprietary Components”). If you modify Open-Source Components, they may no longer function with Proprietary Components.
You are responsible for all activity under your account and for ensuring that any individuals who access or use the Services (“Users”) comply with this Agreement and all usage limits. You are liable for any misuse of your account or the Services.
You shall not, and shall not permit others to: (a) modify, disassemble, decompile, or reverse engineer any Services except to the extent permitted by applicable open-source licenses; (b) sell, resell, sublicense, distribute, rent, or lease the Services to third parties; (c) use open-source code in any derivative work of the Services in a manner that would subject the Services to open-source distribution requirements; (d) use the Services for unlawful, offensive, or infringing purposes; (e) use the Services in a manner designed to disable, overburden, or impair them or interfere with another party’s use; (f) attempt to gain unauthorized access to any portion of the Services through hacking, data mining, or other unauthorized means; (g) store or transmit malicious code via the Services; (h) circumvent any contractual usage limit; or (i) access or use the Services to build a competitive product or service or copy any features or functions thereof. Additionally, to the extent applicable to Customer’s use of the Services, Customer shall comply with Ory’s Acceptable Use Policy (available at [link]), as updated from time to time. Violations of the Acceptable Use Policy constitute a breach of this Agreement.
Ory may monitor activity associated with the Services and investigate reported violations. Ory may take any action it reasonably deems appropriate, including suspending or terminating your access.
Ory may suspend your access to the Services if Ory reasonably determines that: (a) Your use of the Services poses an imminent or material security risk, threat, or attack on the Services; (b) you are using the Services for fraudulent or illegal activities; (c) you fail to make payment of Fees when due; (d) provision of the Services to you is prohibited by applicable law; or (e) a third-party vendor has suspended services required for your access. Ory will have no liability for any consequences resulting from a suspension.
The hosted Services (such as Ory Network) are subject to rate limits, quotas, and other usage limits as set forth in your applicable Order Document or as otherwise published by Ory, from time to time. You are responsible for ensuring your use complies with such limits. Ory may, at its discretion, throttle or rate-limit requests to the hosted Services as reasonably necessary to maintain system availability, performance, and integrity for all customers. Ory shall not be liable for any consequences resulting from such throttling. Throttling is an operational measure and not a suspension. Any attempt to circumvent usage limits, or any deliberate or repeated circumvention of usage limits, or use designed to overburden the hosted Services, constitutes a breach of Section 2.2.
Ory will provide support services as specified in your Order Document.
Ory is not obligated to provide support for issues (each, an “Error”): (a) attributable to third-party products or services; (b) resulting from your failure to use the Services in accordance with applicable instructions, user manuals, guidance, and FAQs made available by Ory (“Documentation”); (c) arising from modifications or integrations not developed or approved by Ory; (d) caused by your systems, infrastructure, or configuration; (e) relating to beta, preview, or experimental features; or (f) that cannot be reproduced by Ory after commercially reasonable efforts.
As between the parties, you are the sole owner of your data (“Customer Data”).
You are solely responsible for the accuracy of Customer Data and for ensuring you have the legal right to provide it to Ory.
You grant Ory, during the Term, a non-exclusive, non-sublicensable, non-transferable license to access, process, reproduce, host and otherwise use Customer Data solely for purposes of performing Ory’s obligations under this Agreement. Ory shall not use Customer Data to train artificial intelligence or machine-learning models, except where expressly authorized by Customer. This restriction does not apply to (i) aggregated or de-identified data, or (ii) the use of artificial intelligence tools to operate, secure, maintain, or improve the Services, including for purposes such as detecting, preventing, and mitigating fraud, abuse, or security threats, provided that such use does not involve training models on Customer Data.
Ory will implement and maintain reasonable administrative, technical, and physical safeguards designed to protect Customer Data, consistent with industry-standard practices and applicable law. These safeguards apply only to systems and data controlled by Ory.
You are responsible for: (a) retaining copies of Customer Data (unless your Order Document states otherwise); (b) obtaining, securing, and maintaining the IT infrastructure and software required to use the Services (“Your System”); and (c) the security of any environment that you host, configure, or control.
Processing of Customer Data is governed by the Data Processing Agreement (“DPA”), which is incorporated by reference here:https://ory.com/legal/dpa. In case of conflict between the DPA and this Agreement, the DPA prevails regarding data protection matters.
Ory may collect, compile, and analyze statistical, and usage data related to the Services for billing, security, optimization, and improvement purposes. Ory may use artificial intelligence and machine-learning tools in connection with the provision, operation, maintenance, and improvement of the Services and related offerings.
Customer will pay the fees and charges specified in the applicable Order Document (the “Fees”).
Unless otherwise specified in the applicable Order Document, fees are due within thirty (30) days from the invoice date, except that Fees for subscriptions purchased online or through a self-checkout are due and payable in full at the time of purchase.
Late payments may accrue interest at 1.5% per month or the maximum amount permitted by applicable law.
Fees are exclusive of applicable taxes, duties, and similar governmental charges. Customers are responsible for all such charges except taxes based on Ory’s net income. To the extent withholding tax is required by law, Customer shall pay to Ory the Fees minus any withholding tax and shall timely provide Ory with certificates or other evidence of such withholding.
Unless otherwise specified in the applicable Order Document, Ory may modify pricing upon renewal of the applicable Order Document by providing reasonable prior notice.
All subscription plans are non-cancelable and all fees are non-refundable, except as expressly provided in this Agreement.
“Confidential Information” means all non-public information disclosed by one party (the “Disclosing Party”) to the other (the “Receiving Party”), whether oral or written, that is designated as confidential or that by its nature should reasonably be treated as confidential, including technology, customers, finances, methods, and processes.
The Receiving Party shall retain Confidential Information in confidence and use it only for purposes permitted under this Agreement. Disclosure is permitted on a need-to-know basis to employees, agents, contractors, advisors, and potential acquirers bound by confidentiality obligations no less protective than this Agreement. The Receiving Party shall use at least the same degree of care as it uses for its own confidential information, but not less than reasonable care, and shall be responsible for any breach by its personnel.
Confidentiality obligations do not apply to information that: (a) becomes publicly known through no fault of the Receiving Party; (b) was received from a third party without confidentiality restrictions; or (c) was independently developed without reference to the Disclosing Party’s Confidential Information.
A Receiving Party may disclose Confidential Information as required by law or court order, provided it uses reasonable efforts to (a) notify the Disclosing Party in writing and (b) cooperate with the Disclosing Party, at the Disclosing Party’s expense, in minimizing such disclosure or obtaining a protective order.
6.5 Previously disclosed information shall be treated as Confidential Information under these Terms and subject to the confidentiality obligations herein.
Ory and its licensors own all rights, title, and interest—including all rights under patent law, copyright law, trademark law, trade secret law, and similar proprietary rights (“Intellectual Property Rights”) in and to the Services, APIs, documentation, and any improvements or derivative works thereof. Except for the limited license granted in Section 7.2, you acquire no ownership rights in the Services. No rights shall be implied under this Agreement. All rights not expressly granted are reserved by Ory.
Subject to this Agreement, Ory grants you a limited, revocable, non-exclusive, non-sublicensable, and non-transferable license to use the Services during the Term in accordance with this Agreement, the Documentation, and your Order Documentation. Termination does not limit Customer’s rights under applicable open-source licenses.
If you provide suggestions, ideas, feature requests, or recommendations (“Feedback”), you assign to Ory all rights in such Feedback (including associated intellectual property rights) and agree that Ory may use Feedback without restriction or obligation to you.
You represent and warrant that: (a) you are authorized to enter into this Agreement; (b) you have secured all rights in Customer Data to permit Ory’s access, use, and processing as contemplated herein; (c) you will not upload or release viruses or malicious code via the Services; and (d) you will comply with applicable law.
Ory represents and warrants that Services will be performed in a professional and workmanlike manner by qualified personnel and consistent with generally accepted industry practices. Ory makes no warranties or representations as to the operation or performance of any listing third-party products and services that may interoperate with or may be integrated with the Services, including for example any Open-Source Component.
EXCEPT AS EXPRESSLY SET OUT IN SECTION 8.2, AND TO THE EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES AND ALL ORY PERFORMANCE OBLIGATIONS ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTY OF ANY KIND. ORY HEREBY DISCLAIMS ALL OTHER WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE. ORY DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE. ORY MAKES NO WARRANTY WITH RESPECT TO ANY THIRD-PARTY PRODUCTS OR SERVICES. ANY REMEDIES PROVIDED UNDER THIS AGREEMENT FOR BREACH OF WARRANTY ARE YOUR SOLE AND EXCLUSIVE REMEDIES.
You shall defend, indemnify, and hold Ory and its affiliates and their respective officers, directors, employees, and agents harmless from and against any third-party claim arising out of or related to: (a) your use of the Services in a manner not authorized by this Agreement; (b) your breach of the use restrictions in Section 2; (c) Customer Data, including any claim that Customer Data infringes or misappropriates a third party’s rights; (d) your breach of any representation or warranty; (e) your negligence or willful misconduct; (f) your modifications to the Services or your combination of the Services with products not provided or authorized by Ory; or (g) any claims arising from Ory’s processing of Customer Data in accordance with this Agreement.
Ory shall defend, indemnify, and hold you and your affiliates harmless from and against any third-party claim that the Services as provided by Ory and used in accordance with this Agreement infringe or misappropriate such third party’s patent, copyright, trademark, or trade secret rights. Ory’s obligations do not apply to claims arising from: (a) modifications not made by Ory; (b) combination of the Services with products not provided by Ory; (c) your use of the Services in violation of this Agreement; (d) use of a non-current version if the infringement would have been avoided by the current version; or (e) any claim for which you are obligated to indemnify Ory. If the Services become, or are likely to become, the subject of an infringement claim, Ory may at its option and expense: (x) procure your right to continue using the Services; (y) modify or replace them so they become non-infringing; or (z) terminate this Agreement and refund any prepaid, unused Fees. This Section sets forth your sole remedy and Ory’s sole obligation for intellectual property infringement claims.
The indemnified party shall promptly notify the indemnifying party in writing of any claim. Failure to provide notice does not relieve the indemnifying party except to the extent materially prejudiced. The indemnified party may participate in the defense at its own expense. Neither party shall settle any claim without the other party’s prior written consent if the settlement fails to release the other party, imposes injunctive relief, or includes an admission of fault.
IN NO EVENT SHALL EITHER PARTY BE LIABLE FOR ANY INDIRECT, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING LOSS OF PROFITS, LOSS OF DATA, OR LOSS OR INTERRUPTION OF USE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
EXCEPT FOR LIABILITIES ARISING FROM EITHER PARTY’S (i) WILLFUL MISCONDUCT, (ii) GROSS NEGLIGENCE, (iii) INFRINGEMENT OR MISAPPROPRIATION OF A THIRD PARTY’S INTELLECTUAL PROPERTY RIGHTS, OR (iv) VERIFIED BREACH OF CONFIDENTIALITY OR DATA PRIVACY OBLIGATIONS, NEITHER PARTY’S AGGREGATE LIABILITY FOR DAMAGES UNDER THIS AGREEMENT WILL EXCEED THE FEES PAID BY CUSTOMER IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
NOTWITHSTANDING SECTION 10.2, EITHER PARTY’S LIABILITY FOR A VERIFIED CONFIDENTIALITY, DATA PRIVACY, OR OTHER DATA BREACH OR SECURITY INCIDENT SHALL NOT EXCEED TWO TIMES (2X) THE FEES PAID BY CUSTOMER IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE BREACH.
NOTHING IN THIS AGREEMENT WILL LIMIT CUSTOMER’S LIABILITY FOR PAYMENT OF FEES.
This Agreement commences on the date you agree to be bound by this Agreement or as specified in the applicable Order Document (the “Effective Date”) and continues for the initial term specified therein (the “Initial Term”), unless earlier terminated in accordance with this Section 11. Renewal terms, if any, are as specified in the applicable Order Document (the Initial Term together with any renewal terms, the “Term”). This Agreement, and any Order Document, will automatically renew for successive Renewal Terms as specified in the applicable Order Document, unless either party provides written notice of non-renewal at least the notice period specified in the applicable Order Document.
If either party is in material breach of this Agreement, including Customer’s failure to pay undisputed fees, the non-breaching party may terminate upon written notice after providing a thirty (30) day cure period. Ory may suspend or terminate your account immediately and without notice for breach of the use restrictions set forth in Section 2.
Upon termination or expiration: (a) Ory shall cease providing the Services; (b) all licenses hereunder shall end; and (c) each party shall return or destroy the other party’s Confidential Information and certify the same in writing upon request (provided Ory may retain copies required for legal compliance or residing on backup systems).
If Customer terminates this Agreement or any Order Document prior to the end of the Term for any reason other than Ory’s uncured material breach, all Fees for the remainder of the applicable Term shall become immediately due and payable, and all fees are non-cancellable and non-refundable. The expiration or termination of this Agreement shall not affect any obligation that accrued prior to such expiration or termination.
Sections 4.1 (Ownership), 5 (Fees and Payment), 6 (Confidentiality), 7 (Intellectual Property), 8.3 (Disclaimer), 9 (Indemnification), 10 (Limitation of Liability), and all provisions that by their nature are intended to survive, shall survive termination or expiration.
Ory maintains an integrations directory listing third-party products and services that may interoperate with the Services. A listing does not constitute an endorsement, recommendation, or guarantee by Ory. Customer acknowledges that: (a) third-party integrations are governed solely by the applicable third party’s terms of service; (b) Ory assumes no responsibility or liability for any third-party integration, whether the Services are designated as “Official” or “Community” or any other label/designation used by Ory from time to time; and (c) Customer is solely responsible for evaluating the risks of using any third-party integration, including for example, any Open-Source Components. Ory may add or remove listings at any time without notice.
All notices under this Agreement shall be in writing and in English. Notices to Customer shall be delivered to the address provided in the applicable Order Document. Notices to Ory shall be delivered to [email protected] or Ory Corp, 15169 N. Scottsdale Rd, Suite 205, Scottsdale, AZ 85254, USA. Notices are effective when received (if personally delivered), when electronically confirmed (if by email), the next day (if by overnight delivery), or upon receipt (if by certified mail).
Neither this Agreement nor any rights hereunder are assignable by Customer without Ory’s prior written consent. In the event of a merger, consolidation, reorganization, purchase of assets, or similar transaction (a “Change of Control”), the rights granted hereunder extend only to the business operated prior to such Change of Control. Ory may freely assign this Agreement. Any purported assignment in violation of this Section is void.
No failure or delay in exercising any right under this Agreement shall operate as a waiver or preclude further exercise of such right.
Ory may use subcontractors in performing its obligations under this Agreement.
This Agreement shall be governed by the laws of Delaware, USA, without regard to conflicts of law principles. The exclusive venue for any dispute shall be the state and federal courts located in Wilmington, Delaware, USA. Each party waives any right to a jury trial. The prevailing party shall be entitled to recover its reasonable attorneys’ fees and costs incurred in connection with any dispute arising under this Agreement.
This Agreement, the DPA, and each Order Document, entered hereunder supersede all prior agreements and understandings relating to the subject matter hereof.
In the event of a conflict, between these Terms and the Order Document, the Order Document will prevail with respect to the specific subject matter it addresses, provided it expressly identifies the applicable provision of these Terms by section number and heading.
This Agreement may be executed in counterparts, including by electronic signature, each of which shall be deemed an original.
Ory may update these Terms from time to time upon reasonable prior notice to Customer. Material changes will become effective thirty (30) days after notice, and Customer's continued use of the Services after the effective date constitutes acceptance of the updated Terms. Notwithstanding the foregoing, if Customer and Ory have separately agreed in writing to terms governing amendments to this Agreement, those terms will control.