Legal documents
Terms of Service
Read the Terms of Service
Last updated Aug 19, 2026
Read the Terms of Service
These Terms of Service, together with all applicable Exhibits (collectively, the “Agreement”), apply to anyone accessing or using Ory Network, Ory Enterprise License (OEL) or other related Products and Material (as such terms are defined below) provided by Ory Corp and its affiliates (“Ory,” “We,” “Our,” “Us”) (You and Ory are each a “Party” and collectively, the “Parties”).
PLEASE READ THESE TERMS CAREFULLY. BY ACCESSING OR USING ORY NETWORK OR OTHER PRODUCTS OR MATERIAL, YOU AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT WISH TO BE LEGALLY BOUND BY THESE TERMS, DO NOT ACCESS OR USE ORY NETWORK OR RELATED PRODUCTS AND MATERIAL.
We may also confirm Your Agreement to be bound by these Terms by asking You to click an “I accept” or similar button or acknowledgment when You access certain portions of the Products or Material, including when You first select Your Subscription Plan. If You are agreeing to these Terms on behalf of a company, an organization, or other legal entity (“Your Organization”), then (i) You represent and warrant that You have authority to act on behalf of, and to bind, Your Organization, and (ii) for all purposes in these Terms, the term “You” means Your Organization on whose behalf You are acting.
Ory makes the Core Applications available in source code form at https://github.com/ory, and licenses this source code under the Apache 2.0 License. In addition to the Core Applications, the Ory Network and the Ory Enterprise License (OEL) contain additional code needed to offer the Core Applications in a Software-as-a-Service model and for other associated purposes (collectively, the “Network Components”). Ory does not make the Network Components available in source code form. If You modify the Core Applications, they will not function with the Network Components.
During the Term, Ory will provide You with the features and functionality of the Ory Network described in the Subscription Plan that is elected. During the Term, Ory will also provide you with any other Products and Materials described in the Subscription Plan that was elected.
Subject to the terms and conditions of this Agreement, Ory hereby grants to You, under Ory’s Intellectual Property Rights and during the Term, a non-exclusive, non-sublicensable, non-transferable license to access and use the Products and Material for their intended purposes in accordance with their applicable Documentation and Your Subscription Plan.
As between the Parties, the Products and the Material (and Intellectual Property Rights embodied in such Products and Material) are the sole property of Ory and, except for the limited rights granted in this Section 2 (“Rights in Products and Material”), You have no rights in or to the Products or the Material.
Apart from Ory’s specific obligations with respect to the service set forth in this Agreement, You are solely responsible for Your Data and this includes the responsibility to accurately upload and otherwise provide such Your Data to Ory.
You hereby grant to Ory, during the Term, a non-exclusive, non-sublicensable, non-transferable, limited permission and license to modify, reproduce, and use Your Data, solely for purposes of Ory’s performance of its obligations under this Agreement and as otherwise contemplated herein.
As between the Parties, You are the sole owner of Your Data.
You are responsible for retaining copies of Your Data and, unless otherwise provided in Your Subscription Plan, Ory has no obligation to backup Your Data.
Ory shall safeguard the security of Your Data resident on the Ory Network, and shall employ for this purpose information security controls consistent with accepted practice in the industry and applicable law.
No rights shall be implied under this Agreement, based on any course of conduct, or on any construction or interpretation thereof. All rights and licenses not expressly granted in these Terms are reserved.
You are responsible for managing access to and use of your account, and will be liable for any misuse of your account. You shall not, and shall not permit others to, modify, reuse, disassemble, decompile, or reverse engineer any Products or Materials other than those made available under an open source software license.
You shall comply with Ory’s system requirements or, if no specific requirements are specified, with system requirements that an engineer of reasonable skill would infer from the Product architecture, and You are responsible for obtaining the IT infrastructure and resources needed to access and use the Products in accordance with such requirements (the “Your System”).
Ory maintains an integrations directory listing third-party products and services that may interoperate with the Products. A listing does not constitute an endorsement, recommendation, or guarantee by Ory. You acknowledge that: (a) third-party integrations are governed solely by the applicable third party’s terms of service; (b) Ory assumes no responsibility or liability for any third-party integration, whether the Services are designated as “Official” or “Community” or any other label/designation used by Ory from time to time; and (c) You are solely responsible for evaluating the risks of using any third-party integration, including for example, any Open-Source Components. Ory may add or remove listings at any time without notice.
If included in Your Subscription Plan, Ory will provide support services as outlined in Exhibit A “Enterprise Support and Maintenance Terms”. If Enterprise Support is not included in your Subscription Plan, Ory will provide reasonable support during Business Hours to You via the Ory Network (the “Support Services”) in accordance with this Section. If You could reasonably have resolved Your support request by reference to available Documentation, Ory shall be entitled to fulfill the support request by simply referring You to the Documentation or, upon prior notice to You, charging You for such support request.
You shall report Errors in the manner specified on the Ory Network. Ory shall use a "trouble ticket" solution to track reported Errors and other requests for support and maintenance (each a “Service Request”). Ory shall use commercially reasonable efforts to acknowledge and resolve Service Requests in a timely manner, commensurate with the severity of the reported Error.
Ory shall not be obligated to provide support and maintenance for Errors (i) that are attributable to third party products, or the installation, administration, and use of enabling technologies such as databases, computer networks, and communications systems that are not provided or approved by Ory, or (ii) that cannot be reproduced by Ory after commercially reasonable efforts to do so.
Ory shall make the Ory Network available to You in accordance with its published SLA for the Product, the current version of which is available at https://www.ory.com/legal/service-level-agreement. The status of Ory Network including any upcoming maintenance is displayed at https://status.ory.com.
You shall not: (i) use the Ory Network for purposes that are unlawful, offensive, infringe the privacy of others, or are otherwise prohibited by this Agreement; (ii) use the Ory Network in a manner designed to disable, overburden, or impair the Ory Network or interfere with another party’s use and enjoyment of the Ory Network (or its components); (iii) exceed the rate limits applicable to Your Subscription Plan, or fail to implement appropriate rate limit handling (including exponential backoff) when receiving HTTP 429 responses from the Ory Network; (iv) conduct load testing, stress testing, performance testing, or similar high-volume automated testing against the Ory Network without Ory’s prior written approval as described in the Load Testing Policy; (v) seek to obtain access to any portion of the Ory Network or related materials, accounts, or information through hacking, data harvesting, data mining, or through other means Ory has not intentionally made available to You through the Ory Network; or (vi) infringe Ory’s or any third-party’s Intellectual Property rights, or other proprietary rights or rights of publicity or privacy. For detailed requirements, see our Acceptable Use Policy.
Ory will issue invoices in advance as set out in Your Subscription Plan. If payment is not made within thirty (30) days of Your receipt of the applicable invoice, You will be in default of payment. Ory may charge interest on all past due amounts at the lesser of (i) 1.0% per month, or (ii) the greatest amount allowed by law in the applicable jurisdiction.
All payments required by this Agreement are exclusive of federal, state, local and foreign taxes, duties, tariffs, levies, withholdings and similar assessments (including without limitation, value added taxes, sales taxes, use taxes, and withholding taxes), and You agree to bear and be responsible for the payment of all such taxes and charges, excluding taxes imposed on or measured by Ory’s net income. To the extent that value added taxes, sales taxes, use taxes, and comparable taxes can be recovered by You as input taxes under applicable law, Ory shall provide You with a respective invoice or other required documentation as set out in the applicable legislation. The Parties furthermore agree to comply with any formal requirements for purposes of obtaining the benefit of any double taxation convention or treaty that may exist from time to time between the Parties’ jurisdictions. To the extent that withholding tax is required by law, You shall pay to Ory the Fees due under this Agreement minus any withholding tax, and shall timely provide Ory with certificates or other evidence of such withholding.
Confidential Information under this Agreement shall consist of all non-public information disclosed by one Party (the “Disclosing Party”) to the other Party (the “Receiving Party”), whether oral or in writing (including electronic transmission): (i) that is designated as “Confidential” or “Proprietary” by the Disclosing Party at the time of disclosure or within a reasonable period thereafter, or that by the nature of the circumstances surrounding disclosure, or the information itself, should in good faith be treated as confidential; and (ii) that concerns the technology, customers, finances, methods, research, processes, or procedures of the Disclosing Party (collectively, “Confidential Information”).
The Receiving Party shall retain the Disclosing Party’s Confidential Information in confidence and shall not use such Confidential Information except for purposes permitted under this Agreement. The Disclosing Party shall be entitled to disclose Confidential Information on a need-to-know basis to its employees, agents, contractors, advisors and potential acquirers of the Disclosing Party provided that the same are bound by non-disclosure and confidentiality obligations no less protective than those set out in this Agreement. The Receiving Party shall use at least the same degree of care in safeguarding the Disclosing Party’s Confidential Information as it uses in safeguarding its own confidential information, but shall not use less than reasonable care and diligence.
The Receiving Party’s obligations with respect to the Disclosing Party’s Confidential Information shall not apply to Confidential Information that the Receiving Party can demonstrate: (i) is or becomes a matter of public knowledge through no fault of the Receiving Party; (ii) was or becomes available to the Receiving Party on a non-confidential basis from a third party, provided that such third party is not bound by an obligation of confidentiality to the Disclosing Party with respect to such Confidential Information; or (iii) was independently developed by the Receiving Party without reference to the Disclosing Party’s Confidential Information.
Nothing herein shall prevent a Receiving Party from disclosing Confidential Information as necessary pursuant to a court order or other lawful requirement of a governmental agency, or when disclosure is required by operation of law (including disclosures pursuant to applicable securities laws and regulations); provided, however, that prior to any such disclosure, the Receiving Party shall use reasonable efforts to (a) notify the Disclosing Party in writing of such requirement to disclose and (b) reasonably cooperate with the Disclosing Party, at the Disclosing Party’s expense, in protecting against or minimizing such disclosure, or in obtaining a protective order.
The term “Feedback” means suggestions, ideas, feature requests, and recommendations made by You relating to the Products or other elements of Ory’s business. If You choose to provide Feedback to Ory, then You hereby transfers to Ory Your rights in Feedback (including associated Intellectual Property Rights).
Your use of the Products may result in Ory's processing, on behalf of You, Personal Data included in Your Data (“Your Personal Data”). These processing activities will be subject to the Data Processing Agreement available here: https://ory.com/legal/dpa incorporated into these Terms for all purposes by reference. In case of a conflict between the Data Processing Agreement and other provisions of these Terms, the Data Processing Agreement shall control.
Unless provided otherwise in applicable Product-Specific Terms, the Parties represent and warrant as follows:
Your represents and warrants to Ory: (i) that it has secured all rights in Your Data necessary to permit Ory’s access, use, and processing of Your Data as contemplated in this Agreement; (ii) that it will not upload or release viruses or malicious code to the Ory Network or via the Products; and (iii) that it will comply with applicable law.
Ory represents and warrants to You: (i) that services included in the Products will be performed in accordance with accepted identity management industry practice and by qualified individuals; (ii) that the Ory Network and the Products will substantially conform to accepted industry practice; (iii) that software components of the Products will be scanned using commercially available virus scanning and removal software in accordance with accepted industry practice; and (iv) that it will comply with applicable law.
EXCEPT AS EXPRESSLY SET OUT IN SECTION 16.2 (“ORY REPRESENTATIONS AND WARRANTIES”), AND TO THE EXTENT PERMITTED BY APPLICABLE LAW THE PRODUCTS, MATERIAL, AND ALL ORY PERFORMANCE OBLIGATIONS ARE PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND, AND ORY HEREBY EXPRESSLY DISCLAIMS ALL OTHER REPRESENTATIONS AND WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, ORAL OR WRITTEN, INCLUDING WITHOUT LIMITATION, ALL IMPLIED WARRANTIES OF TITLE, NON-INFRINGEMENT, QUIET ENJOYMENT, ACCURACY, INTEGRATION, MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE, AND ALL WARRANTIES ARISING FROM ANY COURSE OF DEALING, COURSE OF PERFORMANCE, OR USAGE OF TRADE.
Either Party shall defend, indemnify, and hold the other Party and its affiliates and their respective officers, directors, employees, and agents harmless from and against any third party claim, action, suit, or proceeding resulting from Your use of the Products or Material in a manner not authorized by this Agreement. Ory shall notify You of any such claim and provide reasonable cooperation and assistance in connection with the claim, at Your expense. You will not enter into a settlement that adversely affects Ory’s rights or interest without Ory’s prior approval, not to be unreasonably withheld.
IN NO EVENT SHALL EITHER PARTY BE LIABLE FOR ANY INDIRECT, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS; LOSS OF DATA; OR LOSS OR INTERRUPTION OF USE; EVEN IF SUCH PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
EXCEPT FOR EITHER PARTY’S (i) WILLFUL MISCONDUCT, (ii) GROSS NEGLIGENCE, (iii) BREACH OF A THIRD PARTY’S INTELLECTUAL PROPERTY RIGHTS, (iv) BREACH OF CONFIDENTIALITY OBLIGATIONS OR (iv) BREACH OF PRIVACY LAW, NEITHER PARTY’S LIABILITY FOR DAMAGES WILL EXCEED, IN THE AGGREGATE, AN AMOUNT EQUAL TO 12 MONTHS AGGREGATED MONTHLY FEES.
You agree that Ory has the right and discretion to monitor any activity and content associated with the Products and Material. Ory may investigate any reported violation of this Agreement or complaints relating to the Products or Material and may take any action that Ory believes is appropriate including, but not limited to, removing Materials from the Products or Material and/or terminating or suspending Your access to the Products or Material.
The Agreement shall commence as of the Effective Date and, unless earlier terminated in accordance with Section 21 (“Termination”), shall continue for the duration of the Initial Term specified in the Your Subscription Form. Unless a Party provides a notice of non-renewal not less than six (6) months before expiration of the Initial Term (or the then-current Renewal Term), this Agreement shall automatically renew for the Renewal Term or Renewal Terms specified in Your Subscription Plan. The Initial Term and any Renewal Terms are referred to collectively as the “Term.”
If either Party is in material breach of any obligation under this Agreement, then the non-breaching Party may terminate this Agreement for cause upon written notice after (i) first providing the other Party with written notice of the breach (a “Notice of Breach”), and (ii) providing thereafter a thirty (30) day opportunity to cure beginning on the date of receipt by the alleged breaching Party of the Notice of Breach; provided, however, that Ory shall be entitled to suspend or terminate Your account immediately and without notice if Ory determines, in its sole judgment, that You are in breach of Section 10 (“Acceptable Use Policy”).
Without limiting the foregoing, Ory may immediately suspend or block API access for any client, project, or IP address that (a) repeatedly exceeds applicable rate limits, (b) fails to implement appropriate rate limit handling after receiving HTTP 429 responses, or (c) generates traffic patterns that Ory reasonably determines to be abusive or harmful to the Ory Network or other customers.
The expiration or termination of this Agreement shall not affect any obligation that accrued prior to such expiration or termination.
Immediately upon termination or expiration of this Agreement: (i) Ory shall cease providing the Products; (ii) all of Your licenses under this Agreement shall end; and (iii) each Party shall return or permanently destroy all tangible Confidential Information of the other Party and certify the same in writing upon request from Ory (provided Ory may retain a copy of Your Confidential Information to the extent required for legal compliance and copies to the extent the same resides on backup servers).
If You terminate your Subscription Plan before expiration of the Term, You will compensate Ory for work performed and work in progress, and for costs incurred in connection with such work Ory shall use commercially reasonable efforts to mitigate such costs.
The following Sections of this Schedule shall survive any termination or expiration of this Agreement: (i) Section 2.2 (“Ownership of Products and Material”); (ii) Section 3.3 (“Ownership of Your Data”); (iii) Section 13 (“Confidentiality”); (iii) Section 14 (“Feedback”); (v) Section 17 (“Indemnification”) (vi) Section 18 (“Limitation of Liability”); (vii) and Section 26 (“Statistical Data”).
All notices under these Terms shall be in writing and in English. Notices to You shall be delivered to the address You provided when You selected your Subscription Plan. Notices to Ory shall be delivered electronically to [email protected] or the following address: Ory Corp, 15169 N. Scottsdale Rd, Suite 205, Scottsdale, AZ 85254, USA. Notices will be deemed to have been duly given (i) when received, if personally delivered; (ii) when receipt is electronically confirmed, if transmitted by facsimile or electronic mail; (iii) the day after being sent, if sent for next day delivery by recognized overnight delivery service; or (iv) upon receipt, if sent by certified or registered mail, return receipt requested.
No amendment to or assignment of this Agreement will be effective unless consented to in writing by both Parties.
No failure or delay in exercising any right under this Agreement will be operative as a waiver of such right, or preclude any further exercise.
This Agreement may be executed in any number of counterparts, each of which when so executed shall be deemed to be an original and all of which when taken together shall constitute one Agreement. This Agreement may be signed via Electronic Signature (as this term is defined immediately below), and each Party (i) agrees that it will be bound by its own Electronic Signature, (ii) accepts the Electronic Signature of each other party to this Agreement, and (iii) agrees that such Electronic Signatures shall be the legal equivalent of manual signatures. The term “Electronic Signature” means (a) the signing Party’s manual signature on a signature page, converted by the signing Party to facsimile or digital form (such as a .pdf file) and received from the signing Party’s customary email address, customary facsimile number, or other mutually agreed-upon authenticated source; (b) the signing Party’s digital signature executed using a mutually agreed-upon digital signature service provider and digital signature process; or (c) a qualified electronic signature as defined in Article 3(12) of Regulation (EU) No 910/2014 (eI-DAS Regulation).
Ory shall be entitled to collect, compile, analyze, and otherwise use and exploit (i) statistical data related to the use of the Ory Network, Products, and Materials; (ii) metadata that Ory collects in connection with Your use of the Ory Network, including usage data collected for the purpose of billing, maintaining the security of the Ory Network, or optimizing the Ory Network.
Ory shall be entitled to use subcontractors in the performance of Ory’s obligations under this Agreement; provided, however, that if Ory engages subcontractors, then Ory shall remain liable for all obligations under this Agreement as though no such subcontracting had occurred.
This Agreement, and all claims, disputes, or controversies arising out of this Agreement, shall be governed in all respects by the laws of New York, USA, without giving effect to its conflicts of law provisions. The exclusive venue and jurisdiction for any action or proceeding arising out of this Agreement shall be the state and federal courts located in New York City, New York, USA. The Parties accept the personal jurisdiction of such courts. Each Party irrevocably and unconditionally waives any right it may have to a trial by jury in respect of any legal action arising out of or relating to this Agreement or the transactions contemplated hereby.
If there is a conflict between these Terms and Conditions and any other Exhibit or an SOW, the following order of precedence shall apply: the specific Schedule or SOW shall govern over these Terms and Conditions; provided, however, that the SOW or other Schedule will not modify a legal provision unless the SOW identifies the legal provision that is to be modified, by its section number and heading.
The following exhibit(s) are incorporated herein by reference:
This Exhibit A - Enterprise Support and Maintenance Terms ("Schedule") is incorporated into the Parties' Agreement for all purposes, if included in Your Subscription Plan.
Helpdesk Support. Ory will provide reasonable helpdesk support to You via email, dedicated slack channel, and 24/7 ticketing system (Zendesk).
Reporting; Acknowledgement. You shall report Errors in the manner specified on the Ory Platform. Ory shall use a "trouble ticket" solution to track reported Errors and other requests for support and maintenance (each a “Service Request”). Upon receipt of Service Request, Ory (i) shall assign the appropriate priority to the Error, consistent with the table set out in Section 6 (Target Acknowledgement Time Matrix) (the “Target Acknowledgement Time Matrix”), below; provided that, in all cases, such determinations shall be consistent with good industry practice; and (ii) shall use commercially reasonable efforts to acknowledge the Service Request within the parameters set by the Target Acknowledgement Time Matrix.
Your Assistance. You shall provide information and assistance reasonably requested by Ory, and shall timely assist Ory, for example, in reproducing the Error at issue.
Resolution of Support Requests. Ory shall use commercially reasonable efforts to correct material Issue that You report in connection with Support Requests and make such Issue Corrections in a timely manner, commensurate with the severity of the Issue.
Limitations. Ory shall not be obligated to provide support and maintenance for Issues (i) that are attributable to third party products, or the installation, administration, and use of enabling technologies such as databases, computer networks, and communications systems that are not provided or approved by Ory, or (ii) that cannot be reproduced by Ory after commercially reasonable efforts to do so.
Target Acknowledge Time Matrix
| Severity Level | Support Channels | Response Time |
|---|---|---|
| Severity 1 | Ticketing System | 30 minutes |
| Severity 2 | Ticketing System | 60 minutes |
| Severity 3 | Ticketing System, Slack Channel | 1 business day |
| Severity 4 | Ticketing System, Slack Channel | 2 business day |
| Severity Level | Description |
|---|---|
| Severity 1 | A critical incident that either poses a security risk or has a widespread impact on business operations. This may include major service outages or breaches that affect a large number of users or critical data. |
| Severity 2 | A major incident where a crucial feature or functionality is impaired. This doesn't halt operations but may hinder productivity or cause significant inconvenience. |
| Severity 3 | Queries or issues related to specific features or functions but not affecting the overall service performance. Typically, the business operations remain unaffected. |
| Severity 4 | Issues that have minimal impact on users, such as cosmetic glitches or requests for new features. They don't impose immediate threats or major inconveniences. |