Ory Network Load Testing Policy

Overview

Ory Network is a multi-tenant platform serving customers worldwide. To ensure consistent performance and availability for all customers, load testing against Ory Network requires prior written approval.

Authorization required

Performance and load testing against Ory Network production or staging environments is only permitted with Ory's prior written approval. Unauthorized load testing may result in:

Temporary blocking of project access
Suspension of API access from source IPs
Account suspension for repeated violations

Eligibility

Load testing requests are available to customers with an Enterprise subscription. Customers on other plans who require load testing should contact sales to discuss Enterprise options.

Request timeline

Submit your request at least 4 weeks before your desired test date.

Requests with less than 4 weeks notice may be denied or rescheduled.

Test limitations

Maximum test duration: 2 hours
Tests must stay within approved request rates
One active test per project at a time
Tests must include a gradual ramp-up period

Submitting a request

Open a support ticket via the Ory Console with subject line "Load Test Request" and include:

Required information

Test details:

Description and business purpose
Proposed date, time (including timezone), and duration
Project name and environment (production/staging)
Source IP addresses for test traffic

Technical scope:

List of API endpoints to be tested
Expected peak requests per second per endpoint
Total expected requests during test
Ramp-up plan (e.g., "increase from 10 rps to 100 rps over 10 minutes")

Contacts:

Primary contact available during test (name, email, phone)
Backup contact

Review process

Ory reviews request for completeness and feasibility
Ory may request modifications to test parameters
Upon approval, Ory provides a confirmed test window
Ory whitelists source IPs if needed
Customer conducts test within approved parameters
Customer shares results summary with Ory (optional but appreciated)

During the test

Begin and end within the approved window
Follow the agreed ramp-up schedule
Comply with our Acceptable Use Policy, including rate limit requirements
Stop immediately if instructed by Ory
Contact Ory support if issues arise

Alternatives to load testing

We recommend these approaches that don't require testing against Ory Network:

Mock API responses: Create a local mock server that simulates Ory API responses
Test your application layer: Load test your servers with pre-authenticated sessions
Review our published limits: Use our rate limit documentation to design your architecture

Questions

For questions about this policy, contact [email protected] or open a ticket in the Ory Console.