Lumin PDF is a cloud-based PDF collaboration and editing platform that offers an extensive toolkit for document creation, editing, and sharing. The company integrates with popular storage solutions such as Google Drive and Dropbox, and it caters to a diverse audience ranging from educators to business professionals.
Lumin faced growing security demands as it expanded its global customer base. The company struggled to protect sensitive data and manage both internal and customer identities efficiently in an environment where threats continually evolved. They needed a scalable solution that enforced strict authentication, authorization, and access control without increasing costs. A critical part of the challenge was ensuring that customers experienced a secure yet frictionless login and account management process through effective CIAM, which was essential to maintaining customer trust.
We needed to find a solution that would then meet enterprise requirements, in terms of more rigorous identity. And that’s where Ory was really, really great.
Max Ferguson, Founder & CEO, Lumin
Lumin adopted Ory Network, a managed service that built on proven open source technology, to revamp its security and customer identity management strategy. The service provided secure identity management through Ory Identities, handled authorization with OAuth2, and managed access using Permissions, all while delivering comprehensive CIAM capabilities. It offered features such as single sign-on, self-service password resets, and role-based access control to meet stringent security requirements and streamline customer onboarding. Lumin integrated these features into a zero trust model that met compliance standards and protected both internal systems and customer data. The technical team customized security policies and automated authentication workflows to enhance the customer experience and ensure seamless access.
What we were looking for from a solutions partner was someone who could support the consumer scale that we have. So we needed someone that was able to support those 120 million users, those millions of sign-ups a month, and do it in a way that was both cost efficient but also computationally efficient.
Max Ferguson, Founder & CEO, Lumin
Lumin improved its security posture and operational efficiency significantly. The service supported over 65 million (120 million as of August 2025) user profiles and 5 million active monthly users while reducing the risk of internal breaches and customer identity compromise. It streamlined system auditing with real-time monitoring, enhanced team productivity by automating manual tasks, and reinforced customer trust through robust CIAM practices. Technical metrics showed improved performance, reduced downtime, and a notable boost in customer satisfaction and conversion rates. The solution enabled Lumin to comply with industry standards and maintain a robust security framework that effectively managed customer identities.
We still firmly believe that Ory's the best identity management and authentication platform out there on the market.
Max Ferguson, Founder & CEO, Lumin
Ory Network transformed Lumin’s identity and security management by offering a comprehensive and scalable solution with advanced CIAM capabilities. The managed service strengthened system integrity and boosted customer trust while supporting rapid growth. Lumin scaled securely, met global standards, and delivered seamless customer experiences while lowering costs and simplifying operations. The solution empowered technical leaders to maintain a resilient security infrastructure that adapted to evolving threats and drove long-term success.
